by William A. Katz, Ruth A. Fraley, Bill Katz
1924 – 2004
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Reference services (Libraries) · Reference books
Introduction to reference work
1969
Libraries · Newspaper and periodical libraries
Newspapers in the library
1988
Reference services (Libraries) · Information services industry
Information brokers and reference services
Reference services (Libraries) · Addresses, essays, lectures
Conflicts in reference services
1985
Auskunftsdienst · Reference services (Libraries)
Assessment and accountability in reference work
1992
Reference services (Libraries) · Career education
Library services for career planning, job searching, and employment opportunities
Bibliography · Business
Making sense of business reference
2012
Reference services (Libraries) · Reference librarians
Personnel issues in reference services
1986
Reference services (Libraries) · Management
Finance, budget, and management for reference services
International cooperation · Reference services (Libraries)
International aspects of reference and information services
1987
Reference services (Libraries) · Publishing
The Publishing and review of reference sources
Expert systems (Computer science) · Reference services (Libraries)
Expert systems in reference services
1989
The Reference Librarian and Implications of Mediation
Employment interviewing · Entretiens d'embauche
Knock 'em dead
Communication, psychological aspects · Interpersonal communication
The Handbook of Communication Skills
2006
Interviewing in journalism · Interviewing on television
Interviewing
2002
Textbooks · Interviewing
1978
Interviewing · open_syllabus_project
Intentional interviewing and counseling
1982