Outperform with expectations-based management
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Open LibraryAbout this book
CEOs and managers live and die by delivering superior performance to shareholders. This is why expectations-based management has been developed. Outperform with Expectations-Based Management (EBM) introduces a revolutionary new performance metric that links performance standards, performance measurement, and the achievement of performance. It's easy to say that if a CEO can get performance measurement right, then performance improvement will follow. But what is the "right" measure of performance, and how do you use it to improve performance? Authors Tom Copeland and Aaron Dolgoff answer these questions and many more, as they show you how to find the measure of performance that has the strongest link to the creation of wealth for the owners of both public and private companies. They answer the puzzle of why growth in earnings is not correlated with shareholder returns and explain the under- and over-investment traps. And they explain how clear communications to...
Themes & subjects
Organizational effectivenessEvaluationPerformance standardsBusinessNonfictionEmployees, rating of
First published 2005About the authors
Tom Copeland
Tom Copeland is a renowned tax and child care business specialist. A licensed attorney, Tom graduated from Macalester College (BA) in 1972 and from William Mitchell College of Law (JD) in 1980. He trains thousands of family child care providers, trainers, and tax preparers each year on important business issues, including record keeping, taxes, marketing, contracts, and legal issues. Tom is also the author of many books and resources for family child care providers. Currently, he is a consultant for the National Association for Family Child Care (NAFCC). Source: Redleaf Press
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