fraeon
Films
BrowseTop 250
Series
TV ShowsAnimeTop 250 TVTop 100 Anime
Games
BrowseTop 100
Books
BooksMangaTop 125 BooksTop 100 Manga
For youTrendingTier ListsThe ArchiveLeaderboard
Log inSign up free
fraeon

Everything you watch, play and read — tracked, rated and remembered in one library.

Explore

  • Films
  • TV
  • Anime
  • Games
  • Books
  • Manga

Discover

  • Trending
  • Leaderboard
  • Find people
  • Lists
  • Tier lists

Company

  • Tour
  • About
  • Community guidelines
  • Privacy
  • Terms
  • Contact

© 2026 fraeon. All rights reserved. ·

Metadata from TMDB, RAWG, Jikan & Open Library. This product uses the TMDB API but is not endorsed or certified by TMDB.

Questions or ideas? mehmet@avortas.com

HomeFeedProfile
Learning Points

Learning Points

by Peter R. Garber

Call centersCustomer servicesManagementProblems, exercisesQuality control
0.0
Open Library
Open Library

Themes & subjects

Call centersCustomer servicesManagementProblems, exercisesQuality controlTelecommunication

Author

Peter R. Garber

Pages

122

Read time

≈ 3h

Editions

6

Language

English

Publisher

HRD Press, Inc.

ISBN

9780874258097

Where to buy

TR
Amazon Bookshop

Reviews

No reviews yet — be the first to write one from the Log screen.

Quotes

No quotes yet.

Discussions

Similar books

Call Center Handbook

Call centers · Customer services

Call Center Handbook

Keith Dawson

1996

Developments in the call centre industry

Telecommunication · Call centers

Developments in the call centre industry

Burgess, John

2006

Call Center Savvy

Telephone in business · Customer services

Call Center Savvy

Keith Dawson

1999

Gower handbook of call and contact centre management

Management · Call centers

Gower handbook of call and contact centre management

Natalie Calvert

2004

One Night at the Call Center

Thanksgiving Day · Call centers

One Night at the Call Center

Chetan Bhagat

2005

Tele-stress

Call centers · Job stress

Tele-stress

Stephen Coscia

1998

Call center continuity planning

Call centers · Management

Call center continuity planning

Jim Rowan

1999

Answer the call

Call center agents · Group identity

Answer the call

Aimee Carrillo Rowe

2013

Re-organising service work

Customer services · Call centers

Re-organising service work

Ursula Holtgrewe

2002

Course ILT

Telephone selling · Computer industry

Course ILT

Course Technology

2000

Inside the Minds

Hospitality industry · Forcasting

Inside the Minds

Aspatore Books

2001

NRAEF ManageFirst

Accounting · Services alimentaires

NRAEF ManageFirst

NRA National Restaurant Assoc. Educational Foundation

2006

CIM Study Text

Marketing · Study guides

CIM Study Text

Chartered Institute of Marketing

1993

Services marketing

Marketing · Service industries

Services marketing

Christopher H. Lovelock

1983

The Innovator's Dilemma

Industrial management · Disruptive technologies

The Innovator's Dilemma

Clayton M. Christensen

1997

Service management and marketing

Customer services · Service industries

Service management and marketing

Christian Grönroos

1990