Books · Search
Management · Klantgerichtheid
Customer Relationship Management
2003
Hospitality industry · Marketing
Hospitality marketing
2004
Costumer service · Marketing
Relationship marketing
1995
Caterers and catering · Hotel management
Hotel and food service marketing
1986
Marketing
Relationship Marketing
1996
The effect of mail questionnaire colour on response rate
Does ISO 9000 work?
Hospitality industry · Hotels
Hospitality Marketing, 3Rd Edn
2017
Beziehungsmanagement · Kundenmanagement
Customer relationship management
2009
Consumers · Research
The Hughes family
1993
I heard it through the grapevine
1998
Customer attachment
Communication in marketing · Marketing
Marketing communication theory
1994
Business ethics · Management
Ethical mapping
The effect of signatory status on mail survey response rate
1999
Management · Technological innovations
Is there a role for expectations in SERVQUAL?
Consumer behavior · Consumers
Systemic consumer production
Retail space allocation
1984
Customer service · Evaluation
What's wrong with Servqual?
The coordinated management of meaning
The co-ordinated management of meaning: a new technology for consumer researchers
Management · Relationship marketing
Mid market CRM
Systemic consumer production: lessons from family therapy
