Complete Guide to Preparing & Implementing Service Level Agreements
by Sheila Pantry, Peter Griffiths
Cost controlQuality controlService industriesService-level agreementsTotal quality management
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Open LibraryThemes & subjects
Cost controlQuality controlService industriesService-level agreementsTotal quality managementLibrary, archive & information management
About the authors
Sheila Pantry
Sheila Pantry OBE works internationally and in the UK in information provision, and is strongly committed to the use of computers in information management and associated training.-website
Peter Griffiths
1948 Feb. 14
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